Fractal River is a venture studio that helps growth-stage startups scale faster. It does so by providing resources that work hands-on with the startups to drive business results, while at the same time transferring knowledge and building the strategic and operational infrastructure they need to scale.

We are seeking a Growth Operations Analyst based in Mexico City to join our team. We want someone who loves strategy, process, operations and knows how to code to implement the systems, tools and metrics that support process automation and improvement.

As a Growth Operations Analyst, you will leverage our library of best practices and work alongside our team to implement optimal processes, tools and metrics, redesigning work and helping startup teams accelerate.

We’re looking for a goal-oriented, talented individual who exhibits a positive attitude and a team-oriented approach. An ideal candidate thrives in a constantly changing environment, can see the big picture while remaining task and detail oriented and embraces the opportunity to lead through ambiguity.

About you

As a Growth Operations Analyst, you are a strong multi-tasker and self-starter, excited about solving new problems and enjoy looking for ways to get businesses to grow faster. You understand that done is better than perfect, but you strive to produce the best work possible in everything you ship. You love frequent feedback, seek it often, and won’t take criticism of your work personally. You fully embrace your work, make sure it meets the needs of the intended audience, and can meet quick deadlines. You are very organized and thorough – you understand the importance of nuance and detail and approach things with a logical, analytical mind. You are curious, believe in a life of constant self-actualization and want to learn as much as possible both through your work as on your own.

What you’ll do

  • Help define and implement growth strategies & metrics working with a high-caliber, cross-functional team
  • Automate sales and marketing operations using MarTech tools such as Hubspot, Salesforce, Marketo, etc. to improve the team’s efficiency
  • Dive into data to create dashboards and discover insights that unlock growth possibilities across customers, marketing, sales, product, finance and operations using business intelligence tools.
  • Map and optimize process flows to create compelling customer experiences that accelerate revenue growth: improve activation, conversion, retention, engagement and referral rates.
  • Coordinate projects, activities and tasks to ensure objectives and key results are met
  • Design beautiful training presentations, documentation, and other materials
  • Train teams and individuals to empower them to modify and work with these tools on their own
  • Help identify opportunities, generate innovative solutions, and improve existing product features

Who we are looking for

Our ideal candidate is someone with 1-3 years of working experience that is looking to learn and grow quickly. Since this is a customer-facing position, being fully fluent in both Spanish and English is a key requirement. We're looking for motivated, highly adaptive people, who have the ability to be cozy in the chaos. If you like optimization problems, operations, and small teams, we want to hear from you. Candidates must be adept at data analysis, process improvement, sales and marketing automation tools, dashboards, and very comfortable with technology.

In addition, ideally you:

  • Work collaboratively but are also able to execute a project with appropriate guidance
  • Thrive in an environment with constant and quick iterations
  • Seek out creative solutions to challenging problems
  • Have strong written communication, presentation and consulting skills
  • Are able to code in Python (including data analysis libraries) and know SQL
  • Have a systemic mind, capable of thinking across disciplines (Marketing, Sales, Finance, Product Development, Operations)
  • Create documents with high-quality visual design and are an Excel wizard
  • Are familiar with front-end web tools, dashboards, and business intelligence software
  • Like to work in a diverse work environment and are comfortable with non-hierarchical organizations
  • Have a bachelor’s degree in computer science or another STEM-related area
  • A background in data science and related tools is very helpful

At Fractal River, we believe that having a team of diverse backgrounds and voices working together will enable us to create an innovative organization that will make the world better by redesigning the way people work in the innovation economy.

Fractal River is proud to be an equal opportunity employer.